FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 3–7 business days (depending on your location and shipping method selected at checkout).
You’ll receive a tracking number once your order ships.
2. How can I track my order?
Once your order ships, we’ll email you a tracking number.
You can use it to track your package directly through the carrier’s website.
3. Can I cancel or change my order?
Orders can be cancelled or modified within 12 hours of purchase.
After that, orders may already be processed and cannot be changed.
Please contact us as soon as possible at support@yourstore.com.
4. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused and in original packaging.
For full details, please see our Return & Refund Policy page.
5. What if my item arrives damaged?
If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos and your order number.
We’ll make it right with a replacement or refund.
6. Do you offer international shipping?
Yes, we ship to select countries. Shipping costs and delivery times vary by location and are shown at checkout.
7. What payment methods do you accept?
We accept major credit/debit cards and secure payment options available at checkout.
All payments are processed securely.
8. How can I contact customer support?
You can reach us at:
Email: support@yourstore.com
We typically respond within 24–48 business hours.